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Frequently asked questions

Is WiFi required to use the SafeGate device ?


The SafeGate does not require WiFi. WiFi is only needed to install the app and create the account for first time setup. While WiFi is not required, it does make for a better user experience.




Is the SafeGate device washable?


No




Are Android devices compatible with the SafeGate app?


The SafeGate app is not compatible with any Android devices at this time.




Is the SafeGate device considered a medical device?


The SafeGate device is a consumer product that provides you insights into your customers, associates and anyone else that is in front of the thermal sensor. The SafeGate device is not an FDA-approved medical device and is designed and intended for business owners’, restaurateurs and other instances where detecting high temperatures can improve the health of a public space. It is not meant to replace good health practices or diagnose any medical conditions.




What is SafeGate's Disclaimer?


The SafeGate device is not a medical device. It is not intended for use as a medical device or to replace a medical device. It does not and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify anatomy or any physiological process.The SafeGate device is meant for adults 18 years and older. This product is only intended to assist you in tracking abnormal temperatures before they enter your business. Read our full disclaimer here.




Do I have to have a Smartphone to use the SafeGate Cam?


Yes, Safe Gate works in conjunction with the SafeGate iOS App downloaded from the Apple Store.




Does SafeGate guarantee the safety of the users


No, The SafeGate device is a consumer product that provides business owners insights into the health of their associates, visitors and customers. The SafeGate device is not an FDA-approved medical device and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify any physiological process. You are responsible for the health and well being. Please read our full disclaimer here.





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© 2020 by SafeGate.io. Email us: Sales@SafeGate.io